Agents cannot find the right help doc while replying
Agents cannot find the right help doc while replying guided support action with account context, approval, and customer-ready messaging
Open the proof
No matching source links yet — try another scout idea.
More detail (optional)
Why tools fail
Help desks store the conversation, but the real fix spans billing, auth, product state, and internal notes
Wedge
Agents cannot find the right help doc while replying guided support action with account context, approval, and customer-ready messaging
Reduces repetitive tickets without making support feel careless